Terms of Use

THE SUNSHINE METHOD, INC.

Terms and Conditions

Last Updated: June 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the services provided by The Sunshine Method, Inc. ("Company," "we," "our," or "us"), including tutoring services, educational support programs, our website, and all associated communications platforms.

By accessing our website, submitting an inquiry, enrolling in services, or communicating with us via any channel (including phone, email, text message, or web form), you ("Client," "Guardian," "Tutor," or "User") agree to be bound by these Terms. If you are accepting these Terms on behalf of a minor or another person, you represent that you have the authority to do so.

If you do not agree to these Terms, please do not use our services.

2. Description of Services

The Sunshine Method, Inc. provides educational tutoring and support services, including but not limited to:

One-on-one and tutoring sessions
Educational program placement and referral management
Tutor onboarding, coordination, and matching
Academic assessments and progress tracking
Communication and scheduling support
Clients must be residents of the United States.
Guardians enrolling children must have legal authority to do so.
Accurate and complete information must be provided during the registration or referral process.
Any Medicaid or insurance eligibility requirements must be met and maintained throughout the service period.
Provide accurate personal and professional information during the onboarding process.
Maintain all required qualifications, certifications, and background checks as specified by the Company.
Deliver services in a professional, ethical, and timely manner consistent with the Company's standards.
Maintain the confidentiality of all client information, including information relating to minors.
Comply with all applicable laws, including child protection and safeguarding obligations.
Communicate scheduling changes or conflicts with adequate notice.
Clients must provide member information and maintain program eligibility.
Any changes to coverage or eligibility must be reported to us promptly.
The Company reserves the right to suspend services if billing requirements cannot be met.
Cancellations or rescheduling requests must be submitted at least 2 hours in advance.
Late cancellations (less than 2 hours' notice) may result in a session being forfeited or a cancellation fee being applied.
Repeated no-shows or late cancellations may result in suspension or termination of services.
Service notifications and status updates
Onboarding information and instructions (for tutors)
Operational or administrative communications relevant to your engagement with us
We do not sell or share your personal information with third parties for marketing purposes.
Information relating to minors is handled with heightened care and restricted access.
Data is stored securely using encryption, MFA, and role-based access controls.
You have the right to access, correct, or request deletion of your personal data.
Personal information about clients and their families
Medical, educational, or Medicaid-related information
Business processes, systems, and proprietary information of the Company
A parent or legal guardian must provide consent on behalf of the minor.
Tutors are required to adhere to all applicable child safety and safeguarding obligations.
Any session involving a minor must be conducted in accordance with the Company's safeguarding guidelines.
Concerns regarding a minor's safety or wellbeing must be reported immediately to the appropriate authorities and to the Company.
Your use of or inability to use our services
Any errors or omissions in service delivery
Unauthorised access to your data resulting from causes beyond our reasonable control
Delays or disruptions to SMS communications caused by third-party carriers or platforms
A client or tutor violates these Terms or any applicable law
There is a risk to the safety of any person
Required information, consents, or documentation are not provided
Payment obligations are not met

Services are provided within the United States only. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice where possible.

3. Eligibility and Client Enrollment

To enroll in our services, the following conditions must be met:

We reserve the right to refuse or discontinue services to any individual who provides false information, engages in abusive conduct, or violates these Terms.

4. Tutor Engagement and Responsibilities

Tutors who work with The Sunshine Method, Inc. agree to the following:

Tutors are engaged as independent contractors. Nothing in these Terms creates an employer-employee relationship between the Company and any tutor.

5. Fees, Billing, and Payment

Where applicable, fees for services will be communicated to clients and guardians prior to enrollment. Accepted payment methods will be outlined in the service agreement or invoice.

For services covered by Medicaid or third-party programs:

Invoices are payable within the timeframe specified in the service agreement. Late payments may result in service suspension or additional fees.

6. Cancellations, Rescheduling, and No-Shows

We understand that scheduling conflicts can arise. Our cancellation and rescheduling policy is as follows:

The Company reserves the right to cancel or reschedule sessions due to tutor unavailability, safety concerns, or other operational needs. In such cases, affected sessions will be rescheduled or credited.

7. SMS and Text Message Communications (Twilio)

7.1 Consent to Receive SMS Messages

By providing your mobile phone number and submitting any form, enrollment, or inquiry to The Sunshine Method, Inc., you expressly consent to receive text message (SMS) communications from us, including:

Consent to receive SMS messages is not a condition of purchasing any goods or services.

7.2 Message Frequency and Costs

Message frequency varies based on your activity and the nature of your engagement with our services. Standard message and data rates from your mobile carrier may apply. The Sunshine Method, Inc. is not responsible for any charges incurred from your carrier.

7.3 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS communications unless you re-enroll. To re-enroll, reply START or contact us directly.

7.4 Help and Support

For assistance with SMS communications, reply HELP to any of our messages or contact us at info@thesunshinemethod.com.

7.5 Third-Party Messaging Platform

Our SMS communications are facilitated through Twilio, Inc., a third-party messaging platform. By consenting to receive SMS messages, you acknowledge that your mobile number and message data may be processed by Twilio in accordance with their privacy policy and terms of service, available at https://www.twilio.com/legal/privacy. The Sunshine Method, Inc. does not sell or share your phone number with Twilio for marketing purposes.

7.6 Supported Carriers

SMS services are available on all major US carriers. Carrier support is not guaranteed for all networks or devices.

7.7 Messaging Compliance

All SMS communications from The Sunshine Method, Inc. comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act where applicable, and all applicable CTIA (Cellular Telecommunications Industry Association) messaging guidelines. We are committed to responsible messaging and do not send unsolicited commercial messages.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the practices described in our Privacy Policy.

Key privacy commitments include:

For full details, please refer to our Privacy Policy or contact us at info@thesunshinemethod.com.

9. Confidentiality

All parties agree to maintain the confidentiality of sensitive information shared during the course of service delivery. This includes, but is not limited to:

This confidentiality obligation survives the termination of any service engagement.

10. Services Involving Minors

Where services are provided to or in relation to minors, the following conditions apply:

11. Intellectual Property

All content on our website, including text, graphics, logos, and educational materials, is the property of The Sunshine Method, Inc. or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent. Tutors may not use Company materials outside of their engagement with us without express written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, The Sunshine Method, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

13. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis.

We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components.

14. Termination of Services

Either party may terminate a service engagement by providing written notice in accordance with the terms of any separate service agreement. In the absence of a specific notice period, reasonable advance notice should be provided.

The Company may immediately suspend or terminate services without notice if:

Upon termination, all outstanding fees remain due and payable.

15. Dispute Resolution

In the event of any dispute arising from these Terms or our services, the parties agree to attempt to resolve the matter informally by contacting us at info@thesunshinemethod.com. If informal resolution is not achieved within 30 days, the parties agree to pursue resolution through binding arbitration or other applicable legal process in the State of Florida.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

17. Contact Information

If you have any questions about these Terms or wish to make a request related to your data or service engagement, please contact us:

The Sunshine Method, Inc.

Email: info@thesunshinemethod.com

We aim to respond to all enquiries within 2-3 business days.